How secure are the Managed Storage Units?
You have the ONLY key to the unit and we have a monitored security system at our storage warehouse.
How many Managed Storage Units will I need?
Refer to the Managed Storage Units Size Estimator.
What happens if I don't fill a Managed Storage Unit?
You still pay for the full Managed Storage Unit.
Please see our Managed Storage Unit Size Estimator to make sure you order the right size Managed Storage Unit for your goods.
Can MOBILE ORANGE pack the Managed Storage Unit for me?
Yes, on request and confirmation of booking. An extra loading charge will apply.
How long do I have to load or unload a Managed Storage Unit?
For security reasons we are required to be present on site while your unit is being loaded. We allow one hour free, thereafter a charge rate will apply.
How flexible are you on delivery / pick up times?
Yes, we are flexible.
If you need extra time talk to us.
How much notice do I need to give to order a Managed Storage Unit?
Same day service possible if a Managed Storage Unit is available.
Do you pick up and deliver in the weekends?
Yes we do if existing bookings allow.
What are your office hours?
8am to 5pm, Monday to Saturday.
We do pick up and deliveries most days of the week depending on bookings.
What if I need access to my unit?
Please phone or email 48 hours before you need access.
If I rent a Managed Storage Unit from you, can my spouse, family or friends have access too?
Yes, but you must nominate them on your Terms of Agreement form.
Before we allow anyone to access a box, they must show photo ID.
What happens if I lose the key to my padlock?
Contact the Mobile Orange Moving & Storage office during business hours and we will help you.
Are there any hidden charges?
No, we will always be transparent about any costs. If fees structures are altered for any reason you will be notified in advance.
How can I make a payment?
EFT-POS, Internet banking or cash
Do I need insurance?
We strongly recommend that you arrange cover for your goods in storage.
Check with your own insurance provider.
What are the sizes of the Managed Storage Units?
We have available 5m3, 10m3 and 15m3 units, however, we are able to accommodate any size storage requirements.
Are there any restrictions as to what I can store?
Yes. Please see our prohibited items list and the terms of agreement.
Do's and Don'ts
DO NOT STORE COMBUSTIBLES!
Do not store items such as propane or gas tanks, old paint, cleaning fluids, petrol or gasoline, or other things which might create or intensify a fire. Why risk your precious possessions?
Do not load more than 1500kgs in your storage unit.
Distribute the weight evenly; do not load all items on one side of the unit. Put extremely heavy items in the middle of the unit.
Pack your belongings tightly to avoid shifting of contents during the transport of the storage unit.
Padlock your storage unit at all times when unattended.
Pack your boxes full. Put the largest on the floor with the smaller ones stacked on top.
Anything that can be taken apart will be easier to store and move.
Stand sofas on end, if possible, and take advantage of the tops of dressers to stack boxes and other items.
Also, stand mattresses on end and break down bed frames.
All stored items should be clean of food stains and particles.
Make sure all refrigerators and freezers are thoroughly dry. Store them with the door ajar so air can circulate inside. Be sure the doors on other types of appliances are securely shut, and always clean your stove before moving.
Books are heavy, so be sure you pack them in small boxes.
Invert light chairs so they are “seat-to-seat.” There is usually space between the legs for small, lightweight items.
Take advantage of drawers for packing many light household items such as photos and clocks. If the items are fragile, be sure to use towels or other padding to protect them from breakage.
China and Glassware
Plates should be wrapped individually and stacked on edge, rather than flat. Always make sure you have plenty of cushioning below and above all your glassware. Glasses should also be wrapped individually with cushioning and put on the top layers of any of these boxes with more cushioning above them. Make sure your boxes are firmly packed so they will not be crushed.
It’s best to hang clothing whenever possible. There are specially designed packing boxes to hang clothing.
Fold your drapes carefully and pack them in dresser drawers, if possible.
Many small fragile items can be stored safely in your dresser drawers surrounded by blankets and pillows.
Use clean white tissue paper to wrap each lamp shade individually. Often you can “nest” several lamp shades together. Use a special box for all of these shades, rather than packing them with other items
Use special mattress bags or even old mattress covers to keep them clean during moving and storage.
Always stand mirrors on edge. It’s best if you can crate them, or at least pack them individually with strong cardboard and mark them so they won’t accidentally be bumped.
Take the legs off tables when possible and wrap the legs separately.This prevents possible damage and also saves space. Tape the hardware to the underside of the table, so you will not misplace it.
It’s a good idea to wipe your tools with a slightly oily rag to prevent rusting. Long handled rakes, hoes and shovels should be cleaned, oiled and tied together.
WARNING!! you must not store any of the following in your unit
Explosives, i.e Gas cylinders (LPG bottles full or empty)
Illegal or irreplaceable
Perishable Dangerous or Hazardous
Such items include, but are not limited to, the following
Adhesives products / glue (flammable, quick drying)
Alarm devices (gas or battery powered)
Chlorine, swimming pool chemicals, chlorates
Firearms and/or ammunition
Fire extinguishers / flares
Fuels / oils / Propane
Food (including food stored in glass jars)
Matches / candles / lighters
Narcotics / drugs (unless in prescription quantities)
Paints / varnishes
Paint thinners / turpentine
Items that are allowable to store
Lawnmowers, chainsaws, weed eaters (provided they have been drained of fuel if applicable)
General Household cleaners such as Spray n Wipe bathroom and kitchen cleaning products
(except bleach & oven cleaners)